Order & Returns
We are here to ensure your shopping experience with Collins a pleasant one.
Placing your order:
We strive to make ordering with Collins as easy as possible! Simply find the items you love and add them to your cart. When you are ready to check out, you will need to login or create an account. We will only need a little bit of information to ensure that your order is accurately delivered in a timely fashion. Collins makes payment easy by accepting all major credit cards!
Cancellations, Returns, and Damages:
Orders cancelled before shipment can be refunded to the original form of payment. Cancellations requested after shipping will be considered on a case by case basis and a restocking fee may apply.
Please contact our office for any return requests or damage claims within 10 days of receipt. All returned items must be sent in their original packaging.